Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, phone)
• Pet information (name, breed, age, medical history)
• Appointment and consultation records
• Payment and billing information
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Connect you with veterinary professionals
• Process payments and subscriptions
• Send important updates and notifications
• Improve our services and user experience
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Veterinary professionals for consultations
• Payment processors for billing
• Service providers who assist our operations
• Legal authorities when required by law
• Other users only with your explicit consent

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data
• Secure servers and networks
• Regular security audits
• Access controls and authentication
• Employee training on data protection

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Export your data in a portable format
• Lodge complaints with supervisory authorities

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website usage
• Provide personalized content
• Improve our services

You can control cookie settings through your browser preferences.

7. Third-Party Services

Our service may integrate with third-party services:

• Payment processors (Stripe)
• Video conferencing platforms
• Analytics services
• Customer support tools

These services have their own privacy policies.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service.

12. Contact Us

If you have questions about this privacy policy, please contact us at:

Email: privacy@wherevets.com
Phone: +1 (555) 123-4567
Address: 123 Veterinary Way, Pet City, PC 12345